Last updated: May 2025
This Privacy Policy describes how MedInterview.AI ("we," "our," or "us"), a UK-based company, collects, uses, and protects your information when you use our medical interview practice platform.
Information We Collect
Account Information
- Email address (for account creation and communication)
- Password (encrypted and securely stored)
- Account preferences and settings
Practice Data
- Mock interview responses and scores
- Audio recordings during practice sessions
- Performance analytics and progress tracking
- Session timestamps and usage patterns
Payment Information
- Billing information processed securely through Stripe
- Subscription status and payment history
- We do not store credit card details on our servers
Technical Information
- IP address and device information
- Browser type and version
- Usage analytics and error logs
How We Use Your Information
We use your information to:
- Provide and improve our medical interview practice services
- Generate AI-powered feedback using OpenAI's GPT models
- Transcribe audio recordings using AssemblyAI
- Process payments and manage subscriptions via Stripe
- Send service updates and important notifications via email
- Analyze usage patterns to enhance user experience
- Provide customer support and respond to inquiries
Information Sharing
We share your information only in these limited circumstances:
- Service Providers: OpenAI (AI feedback), AssemblyAI (transcription), Stripe (payments), Cloudinary (image hosting)
- Legal Requirements: When required by law or to protect our rights
- Business Transfer: In case of merger, acquisition, or sale of assets
We never sell your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures:
- Passwords are hashed using PBKDF2 with salt
- Data transmission encrypted with HTTPS/TLS
- Secure cloud infrastructure (Heroku/PostgreSQL)
- Regular security updates and monitoring
- Access controls and authentication requirements
Data Retention
- Account data: Retained while your account is active
- Practice sessions: Stored to track progress and provide historical feedback
- Audio recordings: Temporarily processed for transcription, then deleted
- Payment data: Retained as required for tax and legal compliance
- You may request account deletion by contacting us
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your account and data
- Opt out of promotional emails
- Cancel your subscription at any time
Cookies and Analytics
We use minimal cookies and tracking:
- Session cookies for login and authentication
- Local storage for user preferences
- Basic analytics to improve our service
- No third-party advertising cookies
International Data Processing
While we are a UK-based company, our services are hosted in the United States for technical and cost reasons. By using our platform, you consent to the transfer and processing of your data in the US. We ensure appropriate safeguards are in place and comply with UK data protection requirements.
Children's Privacy
Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify users of significant changes via email or platform notification. Continued use of our service after changes constitutes acceptance of the updated policy.
Contact Information
For privacy-related questions or requests, contact us at:
- Email: founder@medinterview.ai
- Response time: Within 48 hours