Last updated: May 2025

This Privacy Policy describes how MedInterview.AI ("we," "our," or "us"), a UK-based company, collects, uses, and protects your information when you use our medical interview practice platform.

Information We Collect

Account Information

• Email address (for account creation and communication)
• Password (encrypted and securely stored)
• Account preferences and settings

Practice Data

• Mock interview responses and scores
• Audio recordings during practice sessions
• Performance analytics and progress tracking
• Session timestamps and usage patterns

Payment Information

• Billing information processed securely through Stripe
• Subscription status and payment history
• We do not store credit card details on our servers

Technical Information

• IP address and device information
• Browser type and version
• Usage analytics and error logs

How We Use Your Information

We use your information to:

• Provide and improve our medical interview practice services
• Generate AI-powered feedback using OpenAI's GPT models
• Transcribe audio recordings using AssemblyAI
• Process payments and manage subscriptions via Stripe
• Send service updates and important notifications via email
• Analyze usage patterns to enhance user experience
• Provide customer support and respond to inquiries

Information Sharing

We share your information only in these limited circumstances:

• Service Providers: OpenAI (AI feedback), AssemblyAI (transcription), Stripe (payments), Cloudinary (image hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfer: In case of merger, acquisition, or sale of assets

We never sell your personal information to third parties for marketing purposes.

Data Security

We implement industry-standard security measures:

• Passwords are hashed using PBKDF2 with salt
• Data transmission encrypted with HTTPS/TLS
• Secure cloud infrastructure (Heroku/PostgreSQL)
• Regular security updates and monitoring
• Access controls and authentication requirements

Data Retention

• Account data: Retained while your account is active
• Practice sessions: Stored to track progress and provide historical feedback
• Audio recordings: Temporarily processed for transcription, then deleted
• Payment data: Retained as required for tax and legal compliance
• You may request account deletion by contacting us

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your account and data
• Opt out of promotional emails
• Cancel your subscription at any time

Cookies and Analytics

We use minimal cookies and tracking:

• Session cookies for login and authentication
• Local storage for user preferences
• Basic analytics to improve our service
• No third-party advertising cookies

International Data Processing

While we are a UK-based company, our services are hosted in the United States for technical and cost reasons. By using our platform, you consent to the transfer and processing of your data in the US. We ensure appropriate safeguards are in place and comply with UK data protection requirements.

Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or platform notification. Continued use of our service after changes constitutes acceptance of the updated policy.

Contact Information

For privacy-related questions or requests, contact us at:

• Email: founder@medinterview.ai
• Response time: Within 48 hours

Last updated: January 2026

These Terms and Conditions ("Terms") govern your use of MedInterview.AI ("the Service," "we," "our," or "us"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Description of Service

MedInterview.AI provides an online platform for practicing medical school interviews, including mock interview sessions, AI-generated feedback, voice recording and transcription, and related educational content. The Service is provided for personal, educational use only.

2. Eligibility and Account Registration

You must be at least 13 years old to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information when registering.

3. Subscriptions, Payments, and Cancellation

Certain features require a paid subscription, billed via Stripe. Prices and features are as displayed at checkout. Subscriptions renew automatically each billing period unless cancelled.

You may cancel your subscription at any time by:

• Clicking the "Cancel Subscription" button in your account
• Submitting a request through our site feedback/report form
• Emailing us at founder@medinterview.ai

To avoid being charged for the next billing period, cancellation must be completed before your next scheduled payment date. Once cancelled, you will retain premium access until the end of your current paid period, after which your account will revert to the free tier. Refunds are provided at our discretion and in accordance with applicable consumer law.

4. Acceptable Use

You agree not to: misuse the Service for any unlawful purpose; attempt to reverse-engineer, scrape, or disrupt the platform; share your account with others; or upload content that infringes third-party rights or is abusive, defamatory, or harmful. We may suspend or terminate accounts that violate these Terms.

5. Intellectual Property

All content, software, and materials on MedInterview.AI (excluding your own submitted responses) are owned by us or our licensors and protected by intellectual property laws. You may not copy, reproduce, or redistribute our content without permission.

6. AI-Generated Content and Feedback Disclaimer

Feedback and scoring are generated using third-party AI models (e.g., OpenAI) and are intended for practice purposes only. They do not guarantee interview success or admission outcomes and should not be relied upon as professional advice.

7. Limitation of Liability

To the fullest extent permitted by law, MedInterview.AI is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Service, including reliance on AI-generated feedback.

8. Termination

We may suspend or terminate your access to the Service at any time for breach of these Terms. You may cancel your account at any time by contacting us.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

For questions about these Terms, contact us at:

• Email: founder@medinterview.ai